support & maintenance

Harel Mallac Technologies Ltd provides on going support and maintenance .We endeavour to maintain our level of products & systems certifications, both quantitatively and qualitatively, thus entitling our company to the highest levels of vendor/manufacturer partnerships. Our partnership status translates into direct benefits for our customers in terms of effective channelling of technically related requests to relevant vendors/manufacturers. Our continued investment in the high availability of resources (technical staff and logistic means) allow for our Implementation and Support department to provide highly responsive technical support and intervention services at any customer site on up to 24/7 basis for level of service.


Competencies

Our after sales services are accredited with the status of IBM Authorized Warranty Service Provider and Service Centre, ACER ASP Authorized Service Provider, DELL Authorized Service Centre, Microsoft Gold Certified Partner, and other banking products Approved Service Centres. As such, our service levels and operations are subject to compliance with internationally established standards of after sales service.

Services

• Delivery and Installation of equipment
• After sales Service Centre
• Reception Counter – Collect / Repair / Delivery
• Helpdesk service – service request logging & telephonic technical assistance
• Repairs of all major lines and brands of ICT equipment
• On site technical support and interventions
• Authorised Warranty Service Provider for IBM, DELL, ACER
• System Recovery Services
• Maintenance Contract on hardware, SLA’s for technical support (incl. 24/7)
• Cleaning, preventive and ad hoc maintenance and updates for IT equipment
• Review and implementation of equipment protection systems (earth connection, voltage regulation, UPS)